- csr@gepfoundation.org
- New Delhi
Effective Date: Sept 01, 2024
At GEP Foundation, we are committed to transparency, accountability, and the highest standards in the handling of donations. Since donations are voluntary contributions toward social welfare initiatives, we take utmost care to ensure that every rupee is used effectively. However, we understand there may be exceptional circumstances where a refund is requested.
Donations made to GEP Foundation are generally non-refundable, as they are used for ongoing and upcoming social initiatives including education, skill development, environmental conservation, and community support.
A refund may be considered only under the following exceptional cases:
An error in the donation amount.
Duplicate donation due to a technical error.
Donation made by mistake or without the donor’s knowledge.
Refund requests must be made within 7 days of the donation date.
To request a refund, please email us at csr@gepfoundation.org with the following details:
Full name of donor
Date and amount of donation
Mode of payment (UPI, debit/credit card, bank transfer, etc.)
Transaction reference number
Reason for the refund request
Our team will review the request and respond within 7 business days. If the request is found valid, the refund will be processed via the original payment method within 10–15 business days, depending on your bank or payment provider.
If a refund is processed, any 80G tax exemption certificate issued for the donation becomes void. The donor agrees not to use the certificate for any tax exemption claim. If already submitted to authorities, the donor is responsible for informing them of the refund.
For events hosted by GEP Foundation, cancellation and refund policies (if applicable) will be clearly stated on the respective event registration page. In most cases or in absence of this detail for a particular event, fees are non-refundable unless the event is canceled by the organizers.
If you believe there is an unauthorized or fraudulent transaction made to GEP Foundation, please contact us immediately at csr@gepfoundation.org. We will investigate and take appropriate action promptly.
For questions regarding this policy or for further assistance:
GEP Foundation
📧 Email: csr@gepfoundation.org
🌐 Website: www.gepfoundation.org
